Refund Policy
Effective
Date: [ 01/01/2025 ]
At NexaLibrary,
we take pride in delivering high-quality digital products. Because all our
ebooks are delivered electronically and instantly upon purchase, we have a strict
no-refund policy, except in specific, limited cases described below.
1. Digital Products Are Non-Refundable
All
purchases made on NexaLibrary.com are for digital ebooks in PDF
format. Due to the nature of digital content:
- All
sales are final.
- No refunds will be issued once the file
has been downloaded or accessed.
- We do not accept returns
or exchanges for digital products.
2. Exceptions — When Refunds May Be Granted
We may
grant a refund only in the following cases:
- Technical issues: If you are unable to
access or download your ebook due to a verified technical error on our
side.
- Duplicate purchases: If you accidentally bought
the same ebook multiple times.
- Corrupted or incomplete files: If the file delivered is
unusable and we cannot provide a working version.
To request
a refund under these conditions, please contact us within 7 days of your
purchase and include:
- Your
order number
- The
title of the ebook
- A detailed explanation of the
issue
- Screenshots or error messages
(if applicable)
📧 Contact: support@nexalibrary.com
3. Unauthorized Transactions
If you
believe your purchase was made fraudulently or without your consent, please
contact us immediately so we can investigate the matter. We may also
request additional information to verify your claim.
4. Dispute Resolution
Before
filing a chargeback or dispute with your payment provider, we ask that you
contact us directly. Most issues can be resolved quickly and fairly.
5. Changes to This Policy
We reserve
the right to update or modify this Refund Policy at any time. The latest
version will always be available on this page, with the effective date clearly
indicated.
📩 Contact Us
If you have
any questions regarding this policy, reach out to:
NexaLibrary
Support
📧 Email: support@nexalibrary.com
🌐 Website: www.nexalibrary.com